The management of road transport is a very complex task. It is even more complex within a tunnel environment. Part of this complexity is due to the fact that skills and competencies required for the management of tunnels are scattered among different services. The cooperation of the different stakeholders is clearly a vital pre-requisite for effective traffic and incident management.
The main stakeholders that need to cooperate are:
- The tunnel operator;
- The operators of different parts of the road network who have to be notified in case of tunnel closure or traffic restrictions;
- National and local administrative authorities to whom reports have to be submitted as required under regulations;
- The tunnel owner (if this is not the same entity as the tunnel operator), who also has to be kept informed;
- Traffic police and fire and rescue services, with whom coordinated intervention plans have to be prepared so that they can intervene in an efficient manner in response to any type of incident;
- Other sub-contractors (cleaning, maintenance, breakdown services for users, etc.)
The Technical Report 2007R04 "Guide for organizing, recruiting and training road tunnel operating staff" defines the organisational tasks in a more precise manner.